Privacy Policy

At Jocks Of Steel, we are committed to protecting the privacy and security of our customers’ personal information. This Privacy Policy outlines how we collect, use, and safeguard the information you provide to us.

We collect basic information from our customers, including names, email addresses, and billing/shipping addresses. Additionally, we may collect sensitive information such as payment details for order fulfilment and browsing history for the purpose of website analytics.

Personal data is collected when users browse our website for analytical purposes, when they create an account, and when they make a purchase. We also use cookies to automatically track information about website visitors.

The information we collect is used for order processing, customer service, and marketing purposes. Furthermore, we utilise this information to gather insights into how our store is used, allowing us to optimise the user experience.

Personal information is used solely for order fulfilment, marketing, and customer service purposes. We may also share personal information with third-party service providers, including Google, Meta, Stripe, PayPal, WooCommerce, DSers, and AliExpress.

We have implemented strict security measures to safeguard your personal information. Our team responsible for data management is small and highly regulated. Additionally, all sensitive data is encrypted to ensure the safety and confidentiality of your information.

We retain personal information for up to two years in accordance with GDPR regulations. Customers can request the removal of their personal data by emailing privacy@jocksofsteel.co.uk.

Customers have the right to access, amend, or remove their personal data within their created accounts. Furthermore, customers can unsubscribe from email marketing communications at any time, and they have the option to opt out of analytics tracking through Google’s activity controls.

We use various types of cookies, including analytical, advertising, and functional cookies. Upon visiting our website, customers are presented with a cookie policy and have the option to accept or deny cookies.

We adhere to data privacy laws and regulations, including the GDPR and DPA. Data is deleted after two years of inactivity, and customers have the right to reject cookies, unsubscribe from email marketing, and request the removal of their data from our systems.

For any questions, inquiries, or concerns regarding data privacy, please email privacy@jocksofsteel.co.uk. We are committed to addressing privacy-related issues promptly, with most inquiries resolved within 48 hours.