Jocks Of Steel Refund Policy

Product Details

At Jocks Of Steel, we specialize in men’s underwear, socks, hats, and other accessories with an erotic appeal. We take pride in our products and want you to be completely satisfied with your purchase. Here’s everything you need to know about our refund and replacement policy.

Return Window

You’ve got 14 days from the receipt of your item to request a refund or replacement. Two solid weeks to make sure everything’s up to your standards.

Condition of Returns

For hygiene reasons, all products must be unused to qualify for a refund or replacement. We’re not dealing with dirty undies here. However, if there’s a manufacturer’s defect or you received the wrong item, that’s on us, and we’ll make it right with a refund or replacement.

Shipping Costs

Once you return the item, provide proof of postage for reimbursement. We cover standard shipping costs – tracking is fine, but special delivery is on you. Keep it reasonable, and we’ve got you covered.

Proof of Purchase

We’ve got records of every order made through our website. You’ll need to provide your email address, order number, and specific item SKU for the refund or replacement. You’ll find all this info in your email invoice. Don’t mess around – failing to provide this info on time cancels your refund or replacement request.

Process for Returns

Shoot an email to returns@jocksofsteel.co.uk with all the necessary details and the reason for your refund or replacement request. We’ll investigate and get back to you with further instructions. (Ask for Pat, I’ll get you sorted! 👍)

Exclusions

Worn items? Forget about it. No refunds or replacements for used products. Only manufacturer’s defects or incorrect items from the distributor are eligible for refunds or replacements. No valid reason, no refund or replacement.

Refund Method

Refunds go back to the original payment method used for the order. This is to prevent any fraud. No exceptions.

Processing Time

Once we get the item back, we’ll investigate and verify your claim within two working days. If everything checks out, we’ll process your refund or replacement promptly.

Damaged or Defective Items

We want you to be happy with your purchase. If you receive a damaged or defective item, send us a high-quality image of the problem. We’ll replace the item or refund you with no further hassle.